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Your Privacy is Important to Us

NPT Theatres is the trading name for Pontardawe Arts Centre and The Princess Royal Theatre, Port Talbot: both of which venues are owned and operated by Neath Port Talbot County Borough Council. Under the General Data Protection Regulation 2016 (GDPR) NPTCBC is the data controller for all the personal information which you provide to it via NPT Theatres and for the purposes of this privacy statement all references to NPT Theatres mean Neath Port Talbot County Borough Council. NPTCBC have a legal duty to protect any personal data we collect from you, to be clear about what purposes we are using it for and to make it easy for you to opt out from receiving communications from us at any time. In this context “personal data” refers to any living individual who can be identified and/or is identifiable from that data.

Our privacy policy tells you how and why we store your data, what type of data we hold and how it is used.


What Personal Data We Collect & How We Use It

Ticketing Data

The information is gathered for the purposes of NPT Theatres creating a contract with customers and to finalise a booking. When you purchase tickets from us, or when you purchase products or services such as gift vouchers or memberships, we collect personal data such as your name, postal address, telephone number and email address. We also use your information to develop audiences, for marketing analysis and influence programing decisions. Furthermore we will use your data to enable us to let you know if there are any changes to our events or services (for instance, an event cancellation).

Our online Box Office is managed using a ticketing system which is managed for NPTCBC by the company Seatgeek. Payments made through the online ticketing system are processed through World Pay. Any bookings made over the telephone or in person at the box office – will be processed through Global Payments.

We do not store your bank details on our ticketing system.

As a data controller the Council is required under GDPR to inform you which of the Article 6 GDPR data processing conditions it is relying upon to lawfully process your data. In regards to ticketing data please be advised that the condition we are relying on under Article 6 is that “the data processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.” (Article 6 (1) (b) GDPR).

We have contractual arrangements with Seatgeek, World Pay and Global Payments to ensure that your data is secure and protected at all times.


Voluntary Data and Marketing

We may collect personal data from you when you voluntarily complete customer surveys, provide feedback, book for workshops and free events, and participate in competitions, to help us improve our services and events programme. Personal data collected for these specific purposes will be destroyed after 6 years.

We will also collect personal data about you, for marketing purposes, so that we can inform you of other events and services we think may be of interest to you. This may include information about performances, exhibitions, volunteering opportunities, films, membership and anything else which form part of NPT Theatre’s regular activities.

We will only do this if you have given your consent when asked at the initial point of contact.

We use a third-party provider, MailChimp, to deliver our marketing newsletters by email. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. This will allow us to send you targeted marketing based on your previous activity with NPT Theatres.

You can unsubscribe to any of our emails at any time by clicking the unsubscribe link at the bottom of any of our emails.

NPT Theatres will not share your personal data for marketing purposes with any external companies.

As a data controller the Council is required under GDPR to inform you which of the Article 6 GDPR data processing conditions it is relying upon to lawfully process your personal data for voluntary and/ or marketing purposes. In this respect please be advised that the Article 6 condition we are relying on is that “the data subject has given consent to the processing of his/her data for one or more specific purposes.” (Article 6 (1) (a) GDPR).


Third Parties

NPT Theatres may share personal information with other organisations, particularly Arts Council Wales, who use this to analyse our audience development programmes, ticket sales and self-generated funding to understand the impact of the public investment made to Pontardawe Arts Centre. This is sometimes required as a condition of our funding. In these instances, all data is anonymised, with no identifiable data being passed on to them.

Many of the events at NPT Theatres are presented in partnership with other companies and other artistic organisations and promoters. We will inform them of the number of tickets booked for one or more performances. We will not share your name, contact details or any of your personal data with them.

We do not sell personal details to any organisation for any purpose.


Cookies

A cookie is a small text file containing information that a web site transfers to your computer’s hard disk for record-keeping purposes. A cookie cannot give us access to your computer or to your personal information. Most web browsers automatically accept cookies; consult your browser’s manual or online help if you want information on restricting or disabling the browser’s handling of cookies. If you disable cookies, you can still view the information on our web site, but the functionality of certain areas may be reduced.

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. We only use session cookies on this website.

Cookies we use on this website:

(a) Authentication

We use cookies to identify admin login via the log in page: Cookies generated include wordpress_sec_*

This handles login for website admins. (Session cookie)

(b) Status

We use cookies to help us to determine if you are logged into our website

Cookies used for this purpose are: wordpress_logged_in_* (Session cookie)

(c) Security

We use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally. (Session cookie)

(d) Analysis

We use cookies to help us to analyse the use and performance of our website and services.

We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

Google’s privacy policy is available at: https://www.google.com/policies/privacy/. (Session cookie)

Managing cookies

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);

(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e) https://support.apple.com/kb/PH21411 (Safari); and

(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

Blocking all cookies will have a negative impact upon the usability of many websites.

If you block cookies, you will not be able to use all the features on our website.

Here is list of cookies that we use on our website:

Google Analytics

When someone visits our website, we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as which pages you visit, or whether you’ve visited our website before. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Social Media

We use social media to broadcast messages and updates about events and news. On occasion we may reply to comments or questions you make to us on social media platforms. You may also see adverts from us on social media that are tailored to your interests.

Your Rights

Please be advised that under GDPR individuals are given the following rights in regards to their personal data:

  1. The right of access to their personal data held by a data controller.
  2. The right to have inaccurate data corrected by a data controller.
  3. The right to have their data erased (in certain limited circumstances).
  4. The right to restrict the processing of their data by a data controller (in certain limited circumstances).
  5. The right to object to their data being used for direct marketing.
  6. The right to data portability (i.e. electronic transfer of data to another data controller).

Further information on all the above rights may be obtained from the Information Commissioner’s website: www.ico.org.uk

Opting Out

You have the right to opt out of any marketing communications from NPT Theatres, or to ask that your details be removed from any or all of our databases, at any time by emailing artsmarketing@npt.gov.uk

Accessing Your Data

You have the right to request a copy of the personal data that we hold about you. If you would like a copy of the personal data that we hold on you, please email artsmarketing@npt.gov.uk

We want to make sure that your personal data is accurate and up to date. You may ask us to correct data you think is inaccurate by contacting us directly at our theatre box offices (The Princess Royal Theatre 01639 763214 / Pontardawe Arts Centre 01792 863722) or by emailing artsmarketing@npt.gov.uk

If you have previously purchased tickets with NPT Theatres and have an online account you can also log on yourself to update your details in the customer portal.

You may ask us to remove your data at any time by contacting us directly at our theatre box offices (The Princess Royal Theatre 01639 763214 / Pontardawe Arts Centre 01792 863722) or by emailing artsmarketing@npt.gov.uk

Your information will be held by NPTCBC for a period of 6 years.

We do not charge a fee to request a copy of your data, or to correct or remove your data from our database.

In the event that you have any queries regarding our use of your personal data, you wish to have access to the same or you wish to make any complaint regarding the processing of your personal data please contact the Council’s Data Protection Officer at the Directorate of Finance & Corporate Services, Civic Centre, Port Talbot, SA13 1PJ.

Please be advised that in the event that you make a request or a complaint to the Council’s Data Protection Officer and you are dissatisfied with the Council’s response you are entitled to complain directly to the Information Commissioner’s Office.  Details of the Commissioner’s Office contact details and further information on your rights may be obtained from the Commissioner’s website – www.ico.org.uk

Changes to Our Privacy Policy

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page regularly to ensure you are aware of any changes we have made. We may also notify you of changes to our privacy policy by email.

Our Privacy Policy was last updated on 01/10/2020.

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