Frequently Asked Questions
We have implemented our phased plan for re-opening and our venue doors are now open during box office hours.
Please be aware that we’re required to follow Welsh Government guidelines which can be malleable in this ever changing scenario.
Please continue to check our website and social media pages for up to date information.
From the 15th of November 2021, our box office will be open to in-person enquiries and telephone (01792 863722) from 10.30am – 2.45pm & 6.15pm – 8pm Monday to Friday.
On Wednesdays’ we’ll be open from 11.30am.
If you’re unable to get through to us within these hours you can always leave a message or email us at email@example.com.
In either case, we will get back to you as soon as we can.
The venue is no longer socially distancing but we do have a number of sanitisation points around the venue.
We would ask visitors to remain mindful for the safety of staff and other customers.
If you would prefer to be seated separately from other attendees, then please contact the box office who will do everything they can to assist in this matter.
From the 28th of February 2022 masks will no longer be required when entering the venue or whilst attending events.
In addition, from the 18th of February 2022 vaccine passes will no longer be required when attending ticketed events.
If you are displaying any symptoms however, we would ask that you to refrain from attending the venue.
Please contact the box office for ticket deferments or refund requests in relation to Covid illnesses.
Please contact the box office via any of the above means and we’ll get back to your query as soon as possible.
Although we have made every effort to contact all customers regarding cancelled and rescheduled shows, it is still possible that we may have missed ticket holders due to the volume of refunds that required processing.
We ask you to please bear with us if this is the case.
All shows which are currently on sale on our website are scheduled to go ahead at this time. However, dates, times and capacities are subject to change.
Please be aware that you can continue to buy in confidence and refunds are applicable for all re-arranged shows.
Some events were set at reduced capacities in line with social distancing guidelines, as they were scheduled to go ahead unless we reverted to increased lockdown tiers.
Currently, full capacities are now permitted, and as a result the majority of shows will not be subject to social distancing protocols.
Please note that this may change if the situation demands it.
Due to the ongoing circumstances there may be a delay in posting out tickets to customers.
We are implementing a system to ensure that postage tickets will be sent out on a weekly basis for the time being.
If you are awaiting tickets for delivery, and you feel it has been sometime since you ordered them, please get in touch with us and we’ll make every effort to look into this matter for you.